Refund Policy

Last updated: September 22, 2026

We want paid access to feel clear and fair. If something goes wrong with activation or the service does not work as expected during your Monthly Instant Alerts subscription, contact us and we will review the request manually.

When an Instant Alerts refund is available

  • You paid but instant alerts were not activated.
  • The service was unavailable for a significant part of your paid access period.
  • You were charged by mistake.
  • You contacted us shortly after payment and did not use the service.

Instant Alerts cases we usually cannot refund

These limits help keep expectations clear because ShiftSniper sells alerts and monitoring, not hiring outcomes.

  • Amazon did not publish shifts in your selected city.
  • You did not get hired.
  • A shift disappeared before you could apply.
  • You missed a Telegram notification due to device, internet, Telegram, or notification settings.
  • You changed your mind after using the service.

Monthly Instant Alerts renew automatically until canceled. You can manage or cancel the subscription through the secure billing portal.

Auto-Apply refund terms

Auto-Apply is a separate, one-time service for one Amazon Jobs account. It is not included in an Instant Alerts plan.

  • Each Auto-Apply payment includes a $50 USD setup fee for account preparation and initial setup work. This setup fee becomes non-refundable once account preparation begins.
  • Any amount paid above the $50 USD setup fee is the refundable service balance for that purchase.
  • If you decide to stop Auto-Apply while work is in progress, you may request a refund of the applicable refundable service balance.
  • The refundable service balance remains refundable until ShiftSniper has successfully submitted an application and an interview with a specific date and time has been scheduled. At that point, the Auto-Apply service is considered delivered and the remaining balance is no longer refundable.
  • If no matching Amazon opening appears and you no longer want to wait, you may request a refund of the applicable refundable service balance.

Amazon controls vacancy availability, interviews, job offers, and hiring decisions. ShiftSniper cannot guarantee employment or a particular hiring outcome.

If a refund is approved, it is processed back to the original payment method.

To request a refund, contact support@shiftsniper.com and include the service purchased, payment email, payment date, your Telegram username if applicable, and a short explanation of the request.